Privacy Policy

Last Updated: June 2026

Who I Am

I am Holly Price, a psychotherapeutic counsellor providing therapy services through www.hollyprice.co.uk.

I am registered with the Information Commissioner's Office (ICO) and am committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law.

If you have any questions about this Privacy Policy or how your information is handled, you can contact me at:

Email: holly@hollyprice.co.uk

What Information I Collect

If you contact me through my website contact form or by email, I may collect:

  • Your name

  • Email address

  • Telephone number (if provided)

  • Information you choose to share about your circumstances or reasons for seeking therapy

If you become a client, I may also collect information required to provide therapy services, including signed agreements, contact details, appointment records and brief therapy notes.

How Your Information Is Used

I use your information to:

  • Respond to enquiries

  • Arrange and provide counselling services

  • Communicate regarding appointments

  • Maintain client records

  • Meet professional, legal and ethical obligations

I will only use your information where there is a lawful basis for doing so under UK data protection law.

How Information Is Stored

Website enquiries submitted through my website are sent securely to my business email account.

Client agreements are signed electronically and stored within my secure email account.

Brief therapy notes are stored on a password-protected Remarkable device and backed up to the Remarkable Cloud.

Reasonable steps are taken to protect all information from unauthorised access, loss, misuse or disclosure.

Online Therapy

Where online therapy is provided, sessions are conducted using Google Meet.

Clients are responsible for ensuring they access sessions from a private and secure location wherever possible.

Sharing Information

Your information will not be shared with third parties unless:

  • You have provided consent

  • There is a legal obligation to do so

  • There is a safeguarding concern involving serious risk of harm

  • Disclosure is required by a court order or other lawful authority

Where information is shared, only the minimum necessary information will be disclosed.

Website Analytics and Cookies

This website may use cookies and analytics tools provided through Squarespace to understand how visitors use the website and to improve website performance.

These analytics do not personally identify visitors.

Please see the Cookie Policy for further information.

Retention of Information

Enquiry information that does not lead to therapy may be retained for a reasonable period before being securely deleted.

Client records are retained in accordance with professional and insurance requirements and are then securely destroyed.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request erasure of information where appropriate

  • Restrict or object to certain types of processing

  • Request a copy of information held about you

Requests should be made by email to holly@hollyprice.co.uk.

Data Protection Complaints

If you have concerns about how your personal information has been handled, please contact me in the first instance so that I can try to resolve your concerns.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

Further information can be found at www.ico.org.uk.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any updates will be published on this website.